Q: How do I end my trip?

Returning your car is just as easy as picking it up: Location: Return to 10 Moore Street, Birmingham Gardens Parking: Park on the street or in the adjacent council car park. Do not park cross driveways or no parking zones. Prep: Check fuel, remove belongings, and leave the keys in the secure spot End Trip: Complete the Turo app prompts, then click the SMS link to digitally 'Lock Vehicle'

Question 1

Where is the car located?

Accepted Answer

Our Birmingham Gardens zone is designed for a quick, 'walk-up' experience:

Locate the Zone: Our vehicles are stationed at 10 Moore Street in Birmingham Gardens (street parking) or in the Council car park near the building. You will also receive detailed instructions through SMS and  Turo chat prior to your booking commencement.

Arrival: The pick-up/drop-off location is easily accessible via local bus routes 27 and 47 or a short walk from the University of Newcastle (Callaghan Campus).

Identify Your Vehicle: Look for the late-model MGs parked at the pick-up/drop-off zone. Your specific vehicle registration and parking details will be sent to you via SMS 10 minutes before your booking begins.

Question 2

How do I start my trip?

Accepted Answer

Once you arrive at the vehicle, the process is 100% digital:

Unlock: Use the SMS link sent 10 mins before your trip to digitally unlock the car

Inspect: Snap quick photos of the car and fuel level in the Turo app for your protection

Drive: Finish the Turo check-in, grab the keys, and start your journey

Question 3

I am running late to pick up the car, what do I do?

Accepted Answer

Don't stress! All our vehicles are fitted with the latest remote unlock technology. This means, no matter what time you arrive at the location, your vehicle will be waiting for you at the pick-up location, with an unlock link sent to your mobile number that you can use to unlock the car.

Please note: for delays longer than 30 minutes, please use the Turo app chat to let us know, so you're not reported as a 'no-show' customer, which could lead to trip cancellations.

Question 4

Where should I return the car?

Accepted Answer

Unless pre-approved, we request that our customers drop the vehicles off to the 10 Moore Street, Birmingham Gardens NSW 2287 (or the nearby Council car park if there are no street parking spots available).

Question 5

How do I end my trip?

Accepted Answer

Returning your car is just as easy as picking it up:
​
Location: Return to 10 Moore Street, Birmingham Gardens
 
Parking: Park on the street or in the adjacent council car park. Do not park cross driveways or no parking zones.

Prep: Check fuel, remove belongings, and leave the keys in the secure spot

End Trip: Complete the Turo app prompts, then click the SMS link to digitally 'Lock Vehicle'

Question 6

I might need to return the vehicle late, can I extend my booking with Newcastle Car Rentals?

Accepted Answer

Yes! Pending availability, you are able to request for a trip extension directly through the Turo app. Make sure you request your extension at your earliest convenience, so there is a higher chance of the vehicle being available.

Please note, if the vehicle is booked by another customer after your booking, we will not be able to allow booking extensions.

Birmingham Gardens Location Guide

Located in the heart of the Western Suburbs, our Birmingham Gardens zone is the ideal pickup point for residents, visiting academics, and those traveling to the nearby John Hunter Hospital. This hub offers 24/7 contactless access to our premium MG fleet in a quiet, accessible residential setting.