Birmingham Gardens Pickup & Return Guide

Our Western Suburbs Pick-up and Drop-off Zone

Located in the heart of the Western Suburbs, our Birmingham Gardens zone is the ideal pickup point for residents, visiting academics, and those traveling to the nearby John Hunter Hospital. This hub offers 24/7 contactless access to our premium MG fleet in a quiet, accessible residential setting.

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Step-by-Step Directions to Your Car

Our Birmingham Gardens zone is designed for a quick, 'walk-up' experience:

Locate the Zone: Our vehicles are stationed at 10 Moore Street in Birmingham Gardens (street parking) or in the Council car park near the building. You will also receive detailed instructions through SMS and Turo chat prior to your booking commencement.
Arrival: The pick-up/drop-off location is easily accessible via local bus routes 27 and 47 or a short walk from the University of Newcastle (Callaghan Campus).
Identify Your Vehicle: Look for the late-model MGs parked at the pick-up/drop-off zone. Your specific vehicle registration and parking details will be sent to you via SMS 10 minutes before your booking begins.

How to Unlock & Start Your Trip

Once you arrive at the vehicle, the process is 100% digital:

Smartphone Unlock: Ensure you have mobile network on your mobile phone device. Click on the unlock link that you will receive 10 mins before your scheduled booking start time. Once you're in your vehicle unlock dashboard, simply click on 'Unlock'. Your keys will be kept in a safe location for you to pick-up (more information will be sent to you via SMS).
Vehicle Inspection: Take a moment to walk around the car. Use the app to upload a few quick photos (front, back, sides, interior, fuel level, and odometer). This protects you and ensures the car is in perfect condition for your trip.
Start your vehicle: Once you have completed the check-in procedures in the Turo app, simply use thy keys to start the vehicle, and you're on your way!
Airport Exit: We’ve simplified your departure. Simply pay for the parking using your own payment means, and send us the payment receipt and your banking/Pay ID details through the Turo app. We will reimburse you for this cost.

Returning the Vehicle

Returning your car is just as easy as picking it up:

Navigate to the drop-off zone: Set your GPS to 10 Moore Street, Birmingham Gardens NSW 2287 or simply click here to be navigated there.
Park in the Zone: Park the vehicle at 10 Moore Street, Birmingham Gardens NSW (street parking) or in the council car park beside the building. Make sure you are parked in a legal spot, not blocking any roads, other vehicles or reserved parking zones.
End Your Trip: Ensure the windows are up, the fuel is at the required level, and you have all your personal belongings. Once you're ready to end your trip, simply complete any check-out procedures on the Turo app, and click on the lock link that will be sent to your mobile device by SMS, 5 hours before the scheduled end time of your trip. Once you have clicked on the lock link, simply click on the 'lock vehicle' button and you're all done!

Local Tips for Your Journey

Proximity to the Hospital: If you are visiting the John Hunter Hospital, this pick-up/drop-off is just a 15-minute drive away, making it a much faster and more affordable option than traditional airport rentals.
Shopping & Essentials: Jesmond Central is just around the corner, featuring a Woolworths, eateries, pharmacies, and several other shopping outlets, if you need to stock up before your trip.
University Access: This is our most convenient location for students and staff at the University of Newcastle, providing a reliable transport option for weekend getaways or moving house.
Need Help?: Our local support is available 24x7! If you have any trouble locating the car or using the digital key, contact us through the Turo app chat function (for immediate responses), or on +61 408 162 201 for any emergencies.

Need help? Read our Frequently Asked Questions, or Contact Us now!