Frequently Asked Questions: Renting a Car in Newcastle & Hunter Region

We use a 100% digital car rental model. Once your licence verification is complete through the Turo app, you will receive an SMS to your mobile phone 10 minutes before the trip commences with an unlock link. Simply click on this link to open the vehicle unlock dashboard. Here, you will be able to locate and navigate to the vehicle. Once you are at the vehicle, simply tap 'unlock' to unlock the vehicle and gain access to the keys. More information on where the keys are stored, will be sent to you via SMS.

Yes! We offer a 100% contactless experience from start to finish. This means you can pick up or drop off your car at any time (24/7), without having to meet any of our staff members. This is ideal for today's digital customer and is applicable to all our pick-up and drop-off zones. Upon confirmation of booking, you can pick up 24 hours a day, 7 days a week from:

Yes! Whilst we specialise in Newcastle Airport (NTL) deliveries, we also offer alternate pick-up/drop-off point across the Hunter region.

Not at all! With a 100% digital model, we have removed the wait step! No need to find our office, no need to meet any of our staff! Simply use the unlock link to locate the vehicle, unlock it using your smartphone, complete your check-in and be on your way. It's that simple!