Frequently Asked Questions: Renting a Car in Newcastle & Hunter Region
We offer seamless, contactless car hire across Newcastle, with primary pick-up points at Newcastle Airport (NTL) and our Raymond Terrace hub.
Book now, and pick up from Newcastle Interchange, Newcastle Airport (NTL), Birmingham Gardens or Raymond Terrace locations. Need help? Read our Frequently Asked Questions, or Contact Us now!
Pickup, return and contactless technology
We’ve removed the friction from airport arrivals. Use this section to understand how our secure remote unlock technology works and exactly where to find your vehicle the moment you land at NTL.
Where is the car pick up at Newcastle Airport (NTL)?
Our vehicles are will be waiting for you at the Long Stay Saver car park, at the boom gates closest to the terminal. This is a casual 5-6 minute walk from the arrivals hall — no shuttle buses or rental desks required. Offering a truly convenient and hassle-free experience!
How do I unlock my rental car?
We use remote unlock technology. Once your licence verification is complete, you will receive an SMS to your mobile phone 10 minutes before the trip commences, with an unlock link. Simply click on this link, and unlock your vehicle. The keys will be waiting for you in a secure location inside the vehicle.
Is 24/7 pickup available at Newcastle Airport (NTL)?
Yes! We offer a 100% contactless experience from start to finish. This means you can pick up or drop off your car at any time (24/7), without having to meet any of our staff members. This is ideal for late-night flight arrivals at Newcastle Airport (NTL) when traditional rental desks may be closed.
Are there alternate pick up points near Newcastle NSW?
Yes! While we specialise in Newcastle Airport (NTL) deliveries, we also offer alternate pickup points in Raymond Terrace (NSW 2324), Birmingham Gardens (NSW 2287) and Newcastle Interchange (2300). These are great option for locals or those staying in the Hunter Region, or Port Stephens area. Simply choose from the available pick up location and book now!
Booking, insurance and security
Your peace of mind is our priority. Here, we explain the robust security measures provided by the Turo platform and how your insurance coverage keeps you protected during your trip.
How do I know my booking is secure?
All bookings are made through Turo, the world’s most trusted car-sharing marketplace. This provides you with 24/7 roadside assistance, verified host ratings, and flexible insurance protection plans. Your payment and personal details are fully encrypted and managed by Turo’s secure platform.
Is insurance included in the price?
Insurance and roadside assistance are managed directly through Turo. You can choose your preferred level of coverage during the checkout process on the Turo app. Click on 'read more' for more information.
Is there a security deposit?
Most bookings do not require a deposit. However, Turo’s system may apply a refundable security deposit (typically $500) depending on factors like the vehicle class and the driver's age.
What type of drivers licence do I need to make a booking through Turo, for Newcastle Car Rentals?
We accept all unrestricted (Full) Australian and International driver's licenses. We cannot accept Learner's or Provisional/Probationary licenses. Click on 'read more' for more information.
Rental policies and vehicle care
To keep our modern MG fleet in top condition for every guest, we maintain simple policies regarding fuel, cleanliness, and travel boundaries. Review these details to ensure a smooth return process.
Can I drive the car to Hunter Valley or Port Stephens?
Absolutely! Our near new fleet is perfect for road trips. We offer unlimited kilometres on most bookings so you can explore the Hunter Region, Port Stephens, and the Central Coast without stress.
What is the fuel policy?
Our "like-for-like" policy is simple: please return the car with the same level of fuel it had at pickup. There is a petrol station located just 2 minutes from the Newcastle Airport (NTL) entrance for easy refuelling. Don't want the hassle of filling up? Don't worry! Simply select the 'prepaid fuel' service at the time of booking, and return the vehicle at any fuel level!
Are pets allowed in our rental vehicles?
To ensure all our guests enjoy a clean and allergen-free experience, we have a strict no-pet policy in all our vehicles. If evidence of a pet is found in the vehicle (hair, odour, or damage), a professional detailing fee will be applied via Turo.
Do I need to clean the car before returning it?
We ask that the car is returned in the same clean condition it was received. If the car is excessively dirty, a cleaning fee may apply via Turo. This helps us keep rates low for all our customers at Newcastle Car Rentals.