Frequently Asked Questions

We offer unlimited kilometres on most trips. This means, you can travel as far as you like, and truly enjoy your holiday!

Our "like-for-like" policy is simple - please return the car with the same level of fuel it had at pickup. Don't want the hassle of filling up? Don't worry! Simply select the 'prepaid fuel' service at the time of booking, and return the vehicle at any fuel level! (look for 'extras' when checking out).

To ensure all our guests enjoy a clean and allergen-free experience, we have a strict no-pet policy in all our vehicles. If evidence of a pet is found in the vehicle (hair, odour, or damage), a professional detailing fee will be applied via Turo.

We ask that the car is returned in the same clean condition it was received. If the car is excessively dirty, a cleaning fee may apply via Turo. This helps us keep rates low for all our customers at Newcastle Car Rentals.