Q: How do I end my trip?

Returning your car is just as easy as picking it up:Location: Return the vehicle to the Mid-Stay car park (same one you picked up the car from) Parking: Park in any available parking spot (avoid blocking roads, driveways or reserved zones) Ready for Lock: Check fuel, grab your belongings, and place the keys in the secure spot End Trip: Finish the Turo app prompts, then use the SMS link sent to your phone to digitally 'Lock Vehicle'

Question 1

Where is the car located?

Accepted Answer

Your rental vehicle will be waiting for you at the Mid-Stay car park. This is a small 5 minute stroll from the Arrivals hall. When you exit the Arrivals hall, simply turn left and follow the signs to the Mid-Stay car park - we will park the car as close to the boom gates, as possible.

Question 2

How do I start my trip?

Accepted Answer

Once you arrive at the vehicle, the process is 100% digital:
 
Unlock: Use the link sent 10 mins before your trip (by SMS) to digitally unlock the vehicle

Inspect: Take quick photos of the car and fuel level and upload into the Turo app for your protection

Drive: Finish the app check-in, grab the keys, and head off

Question 3

My flight is delayed/cancelled, and I am running late to pick up the car, what do I do?

Accepted Answer

Don't stress! All our vehicles are fitted with the latest remote unlock technology. This means, no matter what time you arrive at the vehicle location, your vehicle will be waiting for you at the pick-up location, with an unlock link sent to your mobile number that you can use to unlock the car.

Please note: for delays longer than 30 minutes, please use the Turo app chat to let us know, so you're not reported as a 'no-show' customer, which could lead to trip cancellations.

Question 4

Where should I return the car?

Accepted Answer

Unless pre-approved, we request that our customers drop the vehicles off to the Mid-Stay car park at Newcastle Airport.

Question 5

How do I end my trip?

Accepted Answer

Returning your car is just as easy as picking it up:​​Location: Return the vehicle to the Mid-Stay car park (same one you picked up the car from)
Parking: Park in any available parking spot (avoid blocking roads, driveways or reserved zones)
Ready for Lock: Check fuel, grab your belongings, and place the keys in the secure spot
End Trip: Finish the Turo app prompts, then use the SMS link sent to your phone to digitally 'Lock Vehicle'

Question 6

I might need to return the vehicle late, can I extend my booking with Newcastle Car Rentals?

Accepted Answer

Yes! Pending availability, you are able to request for a trip extension directly through the Turo app. Make sure you request your extension at your earliest convenience, so there is a higher chance of the vehicle being available.Please note, if the vehicle is booked by another customer after your booking, or is otherwise unavailable, we will not be able to allow booking extensions.

Newcastle Airport (NTL) Location Guide