Q: How do I end my trip?

Returning your car is just as easy as picking it up: Location: Exact location will be shared by SMS (same location as pick up) Parking: Park on the street in front of, or near the pick up point. Do not park cross driveways or no parking zones. Prep: Check fuel, remove belongings, and leave the keys in the secure spot End Trip: Complete the Turo app prompts, then click the SMS link to digitally 'Lock Vehicle'

Question 1

Where is the car located?

Accepted Answer

Our Raymond Terrace zone is designed for a quick, 'walk-up' experience:

Locate the zone: Our vehicles are stationed in the beautiful Potters Lane estate within Raymond Terrace. You will also receive detailed instructions and exact location of the vehicle through SMS and Turo chat prior to your booking commencement.

Arrival: The pick-up/drop-off location is a short 5-minute Uber / Taxi from the Raymond Terrace shops, or a simple 15-minute Uber / Taxi from Newcastle Airport.

Identify Your Vehicle: Look for the late-model MGs parked at the pick-up/drop-off zone. Your specific vehicle registration and parking details will be sent to you via SMS 10 minutes before your booking begins.

Question 2

How do I start my trip?

Accepted Answer

Once you arrive at the vehicle, the process is 100% digital:

Unlock: Use the link sent via SMS 10 mins before your start time to digitally unlock the car

Inspect: Snap quick photos of the car and fuel level in the Turo app for your insurance protection

Drive: Finish the Turo check-in, grab the keys, and hit the road

Question 3

I am running late to pick up the car, what do I do?

Accepted Answer

Don't stress! All our vehicles are fitted with the latest remote unlock technology. This means, no matter what time you arrive at the location, your vehicle will be waiting for you at the pick-up location, with an unlock link sent to your mobile number that you can use to unlock the car.

Please note: for delays longer than 30 minutes, please use the Turo app chat to let us know, so you're not reported as a 'no-show' customer, which could lead to trip cancellations.

Question 4

Where should I return the car?

Accepted Answer

Unless pre-approved, we request that our customers drop the vehicles off to the same location as pick-up. This location will be shared with you upon confirmation of booking.

Question 5

How do I end my trip?

Accepted Answer

Returning your car is just as easy as picking it up:
​
Location: Exact location will be shared by SMS (same location as pick up)

Parking: Park on the street in front of, or near the pick up point. Do not park cross driveways or no parking zones.

Prep: Check fuel, remove belongings, and leave the keys in the secure spot

End Trip: Complete the Turo app prompts, then click the SMS link to digitally 'Lock Vehicle'

Question 6

I might need to return the vehicle late, can I extend my booking with Newcastle Car Rentals?

Accepted Answer

Yes! Pending availability, you are able to request for a trip extension directly through the Turo app. Make sure you request your extension at your earliest convenience, so there is a higher chance of the vehicle being available.

Please note, if the vehicle is booked by another customer after your booking, we will not be able to allow booking extensions.

Raymond Terrace Location Guide