Raymond Terrace Pickup & Return Guide

Step-by-Step Directions to Your Car

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Our Birmingham Gardens zone is designed for a quick, 'walk-up' experience:
 

• Locate the Zone: Our vehicles are stationed in the beautiful Potters Lane estate within Raymond Terrace. You will also receive detailed instructions and exact location of the vehicle through SMS and Turo chat prior to your booking commencement.
   

• Arrival: The pick-up/drop-off location is a short 5-minute Uber / Taxi from the Raymond Terrace shops, or a simple 15-minute Uber / Taxi from Newcastle Airport.
   

• Identify Your Vehicle: Look for the late-model MGs parked at the pick-up/drop-off zone. Your specific vehicle registration and parking details will be sent to you via SMS 10 minutes before your booking begins.
   

How to Unlock & Start Your Trip

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Once you arrive at the vehicle, the process is 100% digital:
 

• Smartphone Unlock: Ensure you have mobile network on your mobile phone device. Click on the unlock link that you will receive 10 mins before your scheduled booking start time. Once you're in your vehicle unlock dashboard, simply click on 'Unlock'. Your keys will be kept in a safe location for you to pick-up (more information will be sent to you via SMS).
   

• Vehicle Inspection: Take a moment to walk around the car. Use the app to upload a few quick photos (front, back, sides, interior, fuel level, and odometer). This protects you and ensures the car is in perfect condition for your trip.
   

• Start your vehicle: Once you have completed the check-in procedures in the Turo app, simply use thy keys to start the vehicle, and you're on your way!
   

• Airport Exit: We’ve simplified your departure. Simply pay for the parking using your own payment means, and send us the payment receipt and your banking/Pay ID details through the Turo app. We will reimburse you for this cost.

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Returning the Vehicle

Returning your car is just as easy as picking it up:

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• Navigate to the drop-off zone: Simply set your GPS to the location shared with you through Turo chat and SMS, and you will be navigated straight back to the drop-off zone in Raymond Terrace NSW.
   

• Park in the Zone: Park the vehicle in any available street parking in front of or near the address. Make sure you are parked in a legal spot, not blocking any roads, drive ways, other vehicles or reserved parking zones.
   

• End Your Trip: Ensure the windows are up, the fuel is at the required level, and you have all your personal belongings. Once you're ready to end your trip, simply complete any check-out procedures on the Turo app, and click on the lock link that will be sent to your mobile device by SMS, 5 hours before the scheduled end time of your trip. Once you have clicked on the lock link, simply click on the 'lock vehicle' button and you're all done! 

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Local Tips for Your Journey

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• Insurance Replacement Specialists: If your car is in the shop at a local Raymond Terrace or Heatherbrae smash repairer, this is our most convenient pick-up/drop-off zone to get you back on the road immediately.
   

• Gateway to Port Stephens: This location is the perfect starting point if you are heading to Nelson Bay, Shoal Bay, or anywhere in the Port Stephens region, avoiding the city traffic.
   

• Shopping & Essentials: Marketplace Raymond Terrace and Raymond Terrace Central are nearby, featuring Woolworths, Big W, and various cafes, perfect for grabbing supplies before you head off on your trip.
   

• Need Help?: Our local support is available 24x7! If you have any trouble locating the car or using the digital key, contact us through the Turo app chat function (for immediate responses), or on +61 408 162 201 for any emergencies.

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Need help? Read our Frequently Asked Questions, or Contact Us now!

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