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Windscreen chip turned into a windscreen crack! How did we manage it? Turo damage report submitted. #TuroBusiness #TuroBusinessAustralia #NewcastleCarRentals #NewcastleCarRentalsNSW #NewcastleAirport #2023MG3Auto #MG32023 #mg3auto 0:00 Introduction 00:53 What happened 3:35 Windscreen repair kits 4:05 Unrepairable damage 4:40 Options by Turo 6:25 Communication with the customer 7:00 Grey area 8:33 A cost to the business 9:25 Complete windscreen replacement 10:51 Cost of running a business 12:03 Outcome of making a fair assessment 13:03 Word-of-mouth marketing 14:30 Customer satisfaction

Follow along to learn more about our Turo journey, as hosts and business owners in Australia! #TuroBusiness #TuroBusinessAustralia #Marketing #BusinessOperations #NewcastleCarRentals #NewcastleCarRentalsNSW #CustomerExperience #CommunicationStrategy #startingasmallbusiness 0:00 Introduction 1:00 When did I start on Turo? 1:40 About the business 2:38 Vehicle fleet 5:19 What will you get from this channel? 5:40 Car rental industry and customer experiences 6:30 Customer satisfaction 7:05 Main service offering 8:10 Simply mechanically sound vs good car 9:25 Customer retention 9:40 Revenue 10:25 Future of the business 11:15 Business scaling 11:40 Asset acquisition - things to consider 16:30 Motivation for the business 17:11 Using technology in a people centric business 18:23 Customer journey mapping and building trust 20:49 Word-of-mouth marketing 21:48 Pricing strategies